Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you work with Rendavo.
This Privacy Policy is effective as of January 15, 2025, and applies to all users of Rendavo services.
Who We Are
Rendavo operates from Seeblickstrasse 6, 7050 Arosa, Switzerland, specializing in business script and bot development. When you contact us, request our services, or visit our website, we collect certain information to provide you with the best possible service.
This policy explains what information we gather, why we need it, and how we keep it secure. We believe in being straightforward about our data practices.
Information We Collect
The type of information we collect depends on how you interact with us. Here's what we typically gather:
Contact Information
Your name, email address, phone number, and business details when you reach out to us or request our services.
Project Details
Information about your business needs, current systems, and project requirements to develop appropriate solutions.
Technical Data
System specifications, integration requirements, and technical constraints relevant to your project development.
Communication Records
Our email exchanges, meeting notes, and project discussions to maintain continuity in our service delivery.
Website Information
When you visit our website, we automatically collect standard web information including your IP address, browser type, and pages you view. This helps us understand how people use our site and improve the experience.
How We Use Your Information
We use your information for legitimate business purposes related to providing our development services:
- Responding to your inquiries and providing project quotes
- Developing custom scripts and bots according to your specifications
- Communicating project updates and seeking your feedback
- Providing ongoing technical support and maintenance
- Improving our services based on client needs and feedback
- Complying with legal obligations under Swiss and EU regulations
We never sell your personal information to third parties or use it for unrelated marketing purposes. Your data stays focused on delivering the services you've requested.
Data Sharing and Third Parties
We keep data sharing to a minimum and only share information when necessary for service delivery or legal compliance:
Service Providers
We work with trusted service providers for email hosting, cloud storage, and project management tools. These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information if required by Swiss law, court orders, or to protect our legal rights. We'll notify you of such requests unless legally prohibited.
Business Transfers
If Rendavo is acquired or merged with another company, your information may be transferred as part of the business assets. You'll be notified of any such changes.
Your Rights and Control
Under Swiss data protection law and GDPR, you have several rights regarding your personal information:
Your Data Rights
Access Your Data
Request a copy of all personal information we hold about you, including how we're using it.
Correct Information
Update or correct any inaccurate personal information in our records.
Delete Your Data
Request deletion of your personal information, subject to any legal retention requirements.
Restrict Processing
Limit how we use your information while maintaining the data in our systems.
Data Portability
Receive your data in a structured format to transfer to another service provider.
Object to Processing
Object to specific uses of your data, particularly for marketing purposes.
How to Exercise Your Rights
To use any of these rights, simply email us at support@rendavo.net with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Storage
We take data security seriously and implement multiple layers of protection:
- Encrypted data transmission using SSL/TLS protocols for all communications
- Secure cloud storage with access controls and regular security audits
- Limited access to personal data on a need-to-know basis
- Regular software updates and security patches on all systems
- Employee training on data protection and privacy practices
- Incident response procedures for any potential data breaches
Your data is primarily stored on secure servers within Switzerland and the European Union, ensuring compliance with local data protection requirements.
Data Retention
We keep your information only as long as necessary for business and legal purposes:
Active Clients
During active projects, we retain all relevant project information to ensure continuous service delivery and support.
Completed Projects
After project completion, we keep essential project records for three years to provide ongoing support and comply with Swiss business record requirements.
Inactive Contacts
Contact information from inquiries that didn't result in projects is typically deleted after two years unless you've requested ongoing communications.
You can request earlier deletion of your information at any time, subject to any legal obligations that require us to retain certain records.
Cookies and Website Tracking
Our website uses minimal tracking to improve user experience:
Essential Cookies
We use necessary cookies to ensure our website functions properly, including session management and security features.
Analytics
We collect anonymized website usage data to understand how visitors interact with our site and identify areas for improvement. This information cannot identify individual users.
You can disable cookies in your browser settings, though this may affect website functionality.
International Data Transfers
While we primarily process data within Switzerland and the EU, some situations may require international data transfers:
- Cloud service providers with servers in multiple jurisdictions
- Communication tools that may route data through international networks
- Client requirements for specific geographic data processing
Any international transfers are protected by appropriate safeguards including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under Swiss and EU law.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and update the effective date at the top of this policy.
Minor updates, such as clarifications or formatting changes, will be posted here without additional notification. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, we're here to help.
We respond to privacy inquiries within 30 days and will work with you to address any concerns about how we handle your personal information.